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WE ALWAYS HAVE THE RIGHT SPIRIT.

Do You?

Our customers are at the heart of everything we do.

Join an organization where you can make a positive impact supporting Ontario businesses and the communities that we serve. We bring the best of local and the world to the people of Ontario while ensuring a sustainable future. Customer satisfaction is our number-one priority as we strive to continuously deliver engaging, responsible shopping experiences. When a customer walks into an LCBO store, they’re looking for a great product with the right advice and guidance.  They seek a customer experience that will leave a lasting impression that they can take with them, along with their purchase of course! That’s why we need you. A caring, compassionate, and friendly Customer Service Representative with the right spirit! 

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If you are a charismatic, people person, with an outgoing personality and you enjoy interacting with customers from all walks of life, then apply to one of our Customer Service Representative positions in a store close to you. We are always looking for people with the glass half-full type attitude and the desire to bring our world-class brand to life. There is a world of opportunities at the LCBO…

Every day you work at the LCBO is a chance to live up to your true potential

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Beverage alcohol might be our business, but excellent customer service is our specialty. As an LCBO Customer Service Representative, you’ll have the chance to inspire your true potential, share your knowledge with customers and make that lasting impression every day. You’ll also learn more about wine, spirits and beer than you ever imagined as you get paid for 12 hours of online product knowledge essentials training! Share that knowledge with our customers and your friends and family! Soon, they’ll be asking you to do the wine pairing at dinner!

Join our diverse and inclusive team 

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We recognize every employee is as unique as the thousands of products we carry in each of our retail locations. As a result, you’ll connect and learn from other members of your team in a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard.

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We need
your friendly spirit 

Summer and fall is when we need you the most

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We hire thousands of Customer Service Representatives during our peak period:

  • Summer: First Monday in May until Labour Day

  • Fall: First Monday after November 15th until January 1st

Interested in joining our team? View the current customer service representative jobs and apply online. You can also attend one of our virtual career events held in April and October.

 

You’ll love working
at the LCBO

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There’s a world of opportunities at the LCBO...

Through the WorkPerks (by venngo) website or mobile app, you now have direct access to a wide range of discounted services, products and tickets.

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At the LCBO, to protect your future, you’ll have an opportunity to enroll into an optional Defined Benefit Pension plan. If you decide to enroll, the plan currently provides a life-long Defined Benefit Pension indexed to inflation. Contributions, which we’ll match at 100% are based on a pre-set formula by the OPSEU Pension Trust.

Total Rewards
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LifeWorks’ EFAP (Employee Family Assistance Program) offers a wide range of free, confidential and voluntary support services to assist you and your family with resolving everyday challenges, complex issues, and everything in-between.  EFAP can provide tools, techniques, and practices focused on living a safe and well life, including fitness coaching, and career planning and more.

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Online Learning to support your interests, growth and development. Skillsoft is accessible 24/ 7 on the mobile app for “just-in-time” learning. Access Skillsoft to learn, grow and develop at your own pace by completing a course, reading an eBook, listening to an audio book, watching videos or viewing articles, all authored by leading business experts.

Future Employment
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For those employees who perform well and are eligible for rehire, we offer a ‘front of the line’ approach to future employment. No application. No interview.

Make a Difference
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Challenging yourself every day and enjoy the satisfaction that you delivered an outstanding Customer Experience as a valued team members in our fast-paced and rewarding workplace. You’ll feel good knowing your work is helping make a difference in communities across Ontario.

If you’ve got the right spirit to make a lasting impression at the LCBO, apply today.

Paid Training
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Get paid for up to 12 hours of online training, including product knowledge essentials!

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Staff Picks

I am enjoying my career change. As someone who came from the restaurant industry, I appreciate the structure and stability that the LCBO provide.

—  MAEGHAN